The era of simple sales scripts in B2B is irrevocably fading. Customers recognize them within the first few seconds of a conversation or interaction and immediately declare disinterest or irrelevance. Out of habit, salespeople also tend not to listen to what the customer is saying and continue to follow standard algorithms, annoying customers with standard product questions. While some traditional techniques and mechanics still work, attracting and interacting with customers, especially prospects, is becoming increasingly difficult amidst the global information noise.
This activity is based on the understanding that most of your market is not yet ready to buy and is unlikely to realize they have a problem.
Long-term engagement is critical. It is a continuous customer acquisition tool that includes inbound activities, constant interaction with the audience through content (newsletters, books) and interactive communication (chats, podcasts, webinars), etc.
If you know there's friction and disagreement between these departments in your company, it's better to stick to shorter-term and simpler lead-generation campaigns for now. In addition to sales, it's also worth involving business development specialists.
Customer insights can make interactions more memorable, emotional, and personal.
Good insights consist of unconventional ideas, real-life consumer scenarios, contradictions, and the ability to evoke emotions. To find such an insight, analyze the existing data you have on current customers and their interactions with your product, review competitors' social media, analytical data, and trends in modern society.
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